LM
Lynne M
1 reviews | Active since May 2016
26 Aug 2026, 14:24
Poorest of Poor service
I got a quote on the website quote system. I accepted it. But when the policy came, the monthly premium was 50% higher than what was quoted on the system. 2ndly I tried every avenue to contact them; Call centre just drops, whatsapp keeps saying you are being transferred but you are not, chatbot on website is just as useless. This is day one as a new customer - Poor!
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Pineapple Insurance's replyOfficial
26 Aug 2026, 14:26Hi Lynne,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant us some time to thoroughly investigate and escalate the matter regarding your quote discrepancy and communication channels on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍
Pineapple Insurance's reply26 Aug 2026, 14:26
Official
Hi Lynne,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant us some time to thoroughly investigate and escalate the matter regarding your quote discrepancy and communication channels on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍