Poor Technical Service from Pineapple Insurance.

For almost two months. I have been getting the run around trying to get the policy document for my two vehicles and my home contents. They have only provided a policy document for the two vehicles and tell me there is some technical issue preventing them producing the policy document for the home contents and because of this my home contents are not insured. This means that for 2 months my home contents have not been insured. I have dealt with Sias, Masego and Diana. I have logged official complaints but I get no joy.