NG
Nompumelelo G
1 reviews | Active since Oct 2021
07 Nov 2023, 14:52
POOR SERVICE, WORST INSURER EVER.
I have received the worst service ever. Lodged a claim on the 30 August 2023. I kept getting a new claim handler each week, having to repeat the process resubmit documents, and answer several question. Only got a response on the 1st of November that my claim has been rejected, two months later. Currently I want my car back, so I can get it fixed. I am being told that I have to pay R20 000 for holding/storage fees, but I am not the one who chose the place where the car was towed and I am not the person who was dragging the claims process, for two months. Pine apple has to pay for the storage fees.
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Pineapple Insurance's replyOfficial
08 Nov 2023, 07:50Hi Nompumelelo Gwabuzelađź‘‹,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
Pineapple Insurance's reply08 Nov 2023, 07:50
Official
Hi Nompumelelo Gwabuzelađź‘‹,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and rest assured, I have received your complaint and promptly escalated it to the appropriate department for immediate attention. Please understand that the service you received falls short of our usual high standards, and we are committed to resolving this matter to your satisfaction.