KK
Kelebogile K
1 reviews | Active since Aug 2020
10 Feb 2026, 19:06
Poor service received from Pineapple insurance
I'm not happy with their service I called yesterday to ask them to deduct their premium spoke to a lady who assured me the premium was paid and is reflecting on their side bare in mind the calls are recorded today my policy is suspended due to non payment but I specifically asked them to deduct yesterday I've sent numerous emails and WhatsApp's because they is no number to contact them but I've had no response I'm not happy as I'm driving a car that is not covered
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
11 Feb 2026, 07:12Hi Kelebogile Kgatlane🖐️,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply11 Feb 2026, 07:12
Official
Hi Kelebogile Kgatlane🖐️,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍