1 reviews | Active since Dec 2020
Poor service... not user friendly
After countless failed attempts( 4 to be exact) to complete the vehicle pre inspection I had no option but to cancel this insurance. I have had endless problems trying to get my refund, the agent take long to respond even their WhatsApp line is delayed. My cancellation request was acknowledged on 27 December by a agent named Trishen who communicated via WhatsApp. Fast forward 6th January I email and get a response from Nosipho on the 8th of January stating it takes between 10 - 14 days. Now here's the catch my cover was cancelled 27th December how come my request was only acknowledged on the 8th after I had sent an email. Very ***** company stay away no body doing their jobs there, they speak all nice on the phone but when you have an issue as I did no assistance, imagine(God forbid) you are involved in an accident if a cancellation request is taking almost a month?
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.