Poor service, lack of management skills, poor level of thinking

My 1st claim at Iwyze after ive been with them for more than 2 years claim free was for sump and on the 11 April 2023 and the claim was approved then later they discovered that the car had a problem from the engen that’s when they ddnt want to pay blaming me for driving the car knowing that the sump was broken at that time i ddnt even know what sump was only saw the warning signs and i communicated with them but they never called me back or responded they rejected the engeni damage when i want to go n fetch my car i was told to pay R11000 and something for storage Bervin Hammond advised them to charge that money from me and insurance only paid for 14 days since they rejected my claim but they are busy at the panel beater busy fixing my car .i made arrangements on the 21/06/2023 till today i still don’t have my car i have been calling even this morning still the same story this insurance is **** its kaak insurance that doesn’t value people , they don’t want to pay they don’t want to take responsibility you willl suffer alone but you paying for insurance they just don’t care , imagine you are a lady you can’t even changes a tyre but they blaming you for sump are we supposed to be mechanics now ???

Please do your self a favour of you using this insurance leave or of you looking for insurance don’t even think of iwyze i hate them I can’t believe i was with them for so long but I didn’t know then cz i never claimed this is **** this is ******* 😡😡😡😡😡😡