Poor Service from the Start

I must be honest I don't believe all the positive reviews, after viewing the negative reviews and can agree with most of them. I've only been a client for a week and can say the service and competence is really bad. Starting off with changing the effective date as I had to collect the car, I waited 2 hours to change an effective date. Now I'm being told that my tracker device which is the most expensive package with Tracker does not have SVR, it definitely does. Still waiting as my policy still says I don't have a trackers installed and am not covered for theft and hijack. The entire communication channel is flawed. You can't call in to a call centre, you have to message over the app and get a reply after 24 hours each time if you're lucky. I wholeheartedly cannot recommend Pineapple to anyone and this is the final chance I'm giving to rectify the issues otherwise I'm leaving.