Poor service from Pineapple insurance , Empty promises

I'm in disbelief , I only Pineapple car insurance last week ,I advised I'll have the tracker installed the same day of cover , and I had another device from the Toyota installed was going to swap for tracker ,when I spoke to Tshepo he advised after sending the tracker certificate my premium will be reviewed , the same day it was installed I emailed Pineapple , then yesterday I got a message advising i'm not covered for theft and hijacking , meanwhile certificate was sent 7 days ago , I called the contact centre I spoke to a consultant ,she advised my premium will not be reduced , yet during the sale I was advised it would drop , paying a low premium for a ****py service isn't worth , apparently they say it's quicker when you call , this is out of turn around time .

These people will give me a headache , definitely cancelling .

My email has been with an agent unattended for a whole week .