GB
Ghitte B
1 reviews | Active since Aug 2015
25 Aug 2026, 13:25
Poor service from Pineapple AGAIN
Not only did I have the absolute worst experience with Pineapple when submitting my claim, but when that finally got resolved MONTHS later, they are now still deducting premiums from my account for a car they settled already. I queried this with them directly a month ago to no avail. Still no refund and they're still deducting.
Helpful (0)
Replies (1)0
Replies (1)
Pineapple Insurance's replyOfficial
25 Aug 2026, 13:35Hi Ghitte,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍
Pineapple Insurance's reply25 Aug 2026, 13:35
Official
Hi Ghitte,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍