MM
Maude M
1 reviews | Active since Jun 2024
25 Nov 2024, 16:31
Poor Service from 🍍
I made a claim against my car insurance. Basically there are 4 scratch marks on my front bumper. I was quoted an excess of R 12 400. One of their merits is single vehicle claim , excess R6 200. Would it have been better to bump into the other car? Totally disappointed. We drive around , thinking we are covered. We are covered jack. Atrocious service. Consultant was speaking over me. Impatient and rude.
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Pineapple Insurance's replyOfficial
25 Nov 2024, 18:53Hi Maude👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply25 Nov 2024, 18:53
Official
Hi Maude👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.