POOR SERVICE & EMPTY PROMISES

I am highly disappointed with Pineapple I have been insured with them for over a year, I submitted my claim on the 14th of June an I was told that my issue will be resolved and I was told by Bianca that my claim will be resolved in 5 - 7 days, i followed up with her on the 22nd and she told me some story about one of their colleagues who tested positive for COVID so they have to work from home and i understood, on the 24th she told me that they are in their final point of finalizing my claim but nothing was done and she went AWOL until i followed up again on the 29th and she promised me feedback by End of Business, End of Business came and she told me another story that she has not received the outcome of my claim since they have backlogs.

I work in a very demanding industry and we do not give excuses to clients, it's been 3 weeks now and I'm not getting assistance instead I'm getting empty promises.

I fixed my phone with my own money because I didn't trust them after reading reviews, his has nothing to do with working from home it has everything o do with incompetency , false advertising and empty promises.

7-10 days of resolving a claim has come to 3 weeks!!!!