VM
Vuyo M
1 reviews | Active since Apr 2021
06 Nov 2023, 12:10
Poor service
Worst service ever. I claimed weeks three weeks ago for repairs. I do not have a car for my needs, and they are not responsive, yet you pay your premium in full monthly. I've been patient, but that doesn't help. They do not put their clients first. They are non-responsive to your complaints and have inferior communication skills.
Helpful (0)
Replies (5)0
Replies (5)
Pineapple Insurance's replyOfficial
06 Nov 2023, 13:01Hi Vuyo Mollo👋,
We apologize for the frustration you have experienced during this challenging period, and we are committed to assisting. Our claims agent has informed us that they have advised you on your claim. Kindly assist them in getting the required information to expedite the claim. Thank you for your cooperation in resolving this matter.
We apologize for the frustration you have experienced during this challenging period, and we are committed to assisting. Our claims agent has informed us that they have advised you on your claim. Kindly assist them in getting the required information to expedite the claim. Thank you for your cooperation in resolving this matter.
Pineapple Insurance's reply06 Nov 2023, 13:01
Official
Hi Vuyo Mollo👋,
We apologize for the frustration you have experienced during this challenging period, and we are committed to assisting. Our claims agent has informed us that they have advised you on your claim. Kindly assist them in getting the required information to expedite the claim. Thank you for your cooperation in resolving this matter.
We apologize for the frustration you have experienced during this challenging period, and we are committed to assisting. Our claims agent has informed us that they have advised you on your claim. Kindly assist them in getting the required information to expedite the claim. Thank you for your cooperation in resolving this matter.
VM
Vuyo M's updateReviewer Update
06 Nov 2023, 13:08There's no information needed on my end. You guys are just slow with your services. All required information was submitted long ago.
VM
Vuyo M's update06 Nov 2023, 13:08
Reviewer Update
There's no information needed on my end. You guys are just slow with your services. All required information was submitted long ago.
Pineapple Insurance's replyOfficial
06 Nov 2023, 13:41The agent advised that they are not able to get hold of the Kliptown SAPS, can you help in that regard? It will help to speed up the process.
Pineapple Insurance's reply06 Nov 2023, 13:41
Official
The agent advised that they are not able to get hold of the Kliptown SAPS, can you help in that regard? It will help to speed up the process.
VM
Vuyo M's updateReviewer Update
06 Nov 2023, 13:58I sent them a Screenshot of contact numbers I could find online through WhatsApp.
VM
Vuyo M's update06 Nov 2023, 13:58
Reviewer Update
I sent them a Screenshot of contact numbers I could find online through WhatsApp.
Pineapple Insurance's replyOfficial
06 Nov 2023, 14:01Thank you that should help, I appreciate your assistance 🙏.
Pineapple Insurance's reply06 Nov 2023, 14:01
Official
Thank you that should help, I appreciate your assistance 🙏.