KZ
Khanya Z
1 reviews | Active since Jan 2025
14 Jan 2025, 16:20
Poor service
By far the worst experience I’ve ever had with an insurance company. They didn’t provide the service they promised which included a lower premium on the months I travelled few kms. I’ve had to cancel my insurance with them but now they still expect me to pay for a tracker they installed in order to track my kms travelled. Terrible service!!
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Pineapple Insurance's replyOfficial
14 Jan 2025, 17:01Hi Khanya
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply14 Jan 2025, 17:01
Official
Hi Khanya
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍