Poor Service Delivery

I joined Pineapple Insurance in 2024, expecting reliable assistance and fair value for my car insurance needs. After purchasing a new vehicle, I cancelled my policy and was informed that it would remain active until the end of the month. However, as I no longer had possession of the vehicle, I requested a refund on a pro rata basis for the unused portion of the cover.

To my disappointment, I was told that no refunds are issued and that I should have given 31 days’ notice before cancellation — an unreasonable requirement when selling a car is often unplanned and immediate. Essentially, Pineapple keeps your money even when they are no longer insuring your vehicle.

What made matters worse was the poor customer service. I was first told I’d receive a call back from a consultant, which never happened. When I followed up, I dealt with another representative who was dismissive, spoke over me, laughed during the call, and came across as unprofessional. Even after being transferred to someone I assume was in management, the attitude remained the same — no willingness to assist or even acknowledge the unfairness of the situation.

Pineapple Insurance seems eager to take your money but offers no flexibility, understanding, or respect for their customers once you decide to cancel. Based on my experience, I would not recommend them to anyone seeking fair treatment or professional service.