Poor service

Poor customer Poor service

I joined pineapple insurance in June 2023 . 2 months later I requested them to change my debit order but to date ,they still debit me on a random date. Secondly , 6 months later I was involved in an accident . A whole month has passed without my claim being assessed. The courtesy car has been returned but my car has not been repaired yet I pay these people diligently on a monthly basis. Whenever I call them, I can't get hold of their Claims section because they don't have a direct line . The agents online always promise to get someone to contact me but no one ever does. Yet I was informed that my claim would take about a week to be assessed. My debit order date also remains unchanged . I am a very unhappy client ....