Poor service

I took car Insurance out from Pineapple the integrated WhatsApp use to set the policy up made it very easy except that I was not informed that I need take car track with the policy making it more expensive than my old policy. I just got a WhatsApp for arrangement for installation. I contacted Pineapple to log my unhappiness and still have no joy from them. I send the a mail and WhatsApp to change cover to a new vehicle after a month not being done I cancelled my policy and debit order. Today I got a Debi check on my account for pine apple. I phoned and was told they cant help me I must write an mail. The best for me is if you send a mail or a WhatsApp a reply message is send to you a consultant will contact you soon to finalize yore request but if you phone them then you have to write a mail and consultant will get back to you I live in a area were cell phone reception is basically non excising