pM
portia M
1 reviews | Active since Jun 2019
08 Mar 2024, 16:22
Poor service
I have been with them for 3 months to date. Their communication is only through platforms like WhatsApp or through their App. I have since logged a query and 2 weeks later no assistance to my query regarding what my monthly debit order is as I cannot be debited random amounts every month.
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
08 Mar 2024, 16:36Hi portia Mokoena👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply08 Mar 2024, 16:36
Official
Hi portia Mokoena👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
pM
portia M's updateReviewer Update
08 Mar 2024, 17:52I was attended too and thank you
pM
portia M's update08 Mar 2024, 17:52
Reviewer Update
I was attended too and thank you
Pineapple Insurance's replyOfficial
09 Mar 2024, 08:16You are welcome😊, are you satisfied with the service you received?
Pineapple Insurance's reply09 Mar 2024, 08:16
Official
You are welcome😊, are you satisfied with the service you received?