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Rushdi
1 reviews | Active since May 2022
30 Jul 2025, 08:26
Poor service and trying under pay
I insured my phone for 17500 for the last 4-5 years now. Pineapple wants to replace my device and pay me a lower value of 11000 to replace my device. Not only did they take a whole week to sort out my claim but they want to rob me as well. Pathetic service and trying to rob their customers
Helpful (0)
Replies (5)0
Replies (5)
Pineapple Insurance's replyOfficial
30 Jul 2025, 08:45Hi Rushdi👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply30 Jul 2025, 08:45
Official
Hi Rushdi👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
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Rushdi's updateReviewer Update
30 Jul 2025, 09:00Honestly pathetic service. I’ve paid you guys so much money and never missed a premium and this is how you treat your customers.definitely going to be cancelling all my insurance with you guys
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Rushdi's update30 Jul 2025, 09:00
Reviewer Update
Honestly pathetic service. I’ve paid you guys so much money and never missed a premium and this is how you treat your customers.definitely going to be cancelling all my insurance with you guys
Pineapple Insurance's replyOfficial
30 Jul 2025, 10:16Hi there 👋 we apologise for the frustration that you have encountered. We note a complaint has been registered and our complaints department will be in contact with you 🍍
Pineapple Insurance's reply30 Jul 2025, 10:16
Official
Hi there 👋 we apologise for the frustration that you have encountered. We note a complaint has been registered and our complaints department will be in contact with you 🍍
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Rushdi's updateReviewer Update
30 Jul 2025, 15:17Clearly there is no effort here as your team still has made no contact whatsoever to resolve my issue
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Rushdi's update30 Jul 2025, 15:17
Reviewer Update
Clearly there is no effort here as your team still has made no contact whatsoever to resolve my issue
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Rushdi's updateReviewer Update
31 Jul 2025, 17:30Still no reply from pineapple. Pathetic services honestly. All you do is take our money for free
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Rushdi's update31 Jul 2025, 17:30
Reviewer Update
Still no reply from pineapple. Pathetic services honestly. All you do is take our money for free