Poor Service and Communication

Since the 13 of July I have been waiting on my vehicle to be fixed. The insurers approved repairer have had to submit for additional twice since. The second time pineapple and their assessors misplaced the information which was supposed to have a 48hr turn around time and took 7 working days. Now I just got a call from the repairer advising that the parts will now need to be ordered from a different supplier and they will have to resubmit to the insurance again. I never get responses to my emails and the only time I get information is when I have to call in and I can never speak to someone who can actually assist. Spending hours on this I am very disappointed in service as it’s been over 2 months and now they are going all the way back to the trying to get the parts.