Poor Service

Claim approved: 1 June 2022 - P&G East Rand assigned to replace item (call received from P&G to advise no stock of the insured item(Apple Airpods) yet the item is readily available at the Istore, thereafter, to date (10 August 2022) no response! "Dedicated" claims consultant contacted numerous times with no feedback or assistance, Really guys, is this the level of service you provide???

Such poor service received!