Poor service

Instructioned them to update my debit order details. Now my premium is almost double my normal instalment, I only have the monet available in my account for the 602.17, now the debit order got rejected twice and I was for 2x failed debit orders with amount of R50 each. I emailed them and was informed they are looking into the matter and still this has not been sorted out! I want my money back. And this debit order stop immediately! I will not be using this insurance company again. This is pathetic service.