FN
Fiki N
1 reviews | Active since Mar 2024
10 Sept 2026, 09:40
Poor Service
No response - August Driverless Cashback still not paidI am writing regarding my August driverless cashback that is due to me.I sent an email on 4 September 2026 to request payment and to ask when I will be paid. As of today, 10 September, I have received NO response.No feedback, no payment date, nothing. This is very poor service especially when it comes to money owed to clients.Policy No:*** Company: Pineapple Insurance Cartrack Can someone please respond and pay what is due to me? I have been patient but being ignored is unacceptable.I also reported this to the National Financial Ombud.
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Pineapple Insurance's replyOfficial
10 Sept 2026, 09:41Hi Fiki,
We sincerely apologize for the frustration you have encountered regarding your August driverless cashback and the lack of response to your email, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf regarding Policy No: *** to ensure a prompt resolution.
The Pineapple Team 🍍
Pineapple Insurance's reply10 Sept 2026, 09:41
Official
Hi Fiki,
We sincerely apologize for the frustration you have encountered regarding your August driverless cashback and the lack of response to your email, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf regarding Policy No: *** to ensure a prompt resolution.
The Pineapple Team 🍍