NL
Nthabi L
1 reviews | Active since Sept 2022
29 Nov 2023, 03:16
Poor Service
I had a battery failure 3 weeks back and called in for assistance. I was then told by the consultant that someone is on their way to help me. I waited for this person for over 30min.
I had to make other arrangements with people I know to come and help.Given that have inconvenienced them I had to pay for this person 's petrol while I have insurance. I was extremely upset and really wondered that if I had a problem in the middle of the night this insurance will not make my safety a priority. All I heard after they have called me after an hour was a lot of excuses why the person was not there on time,at that point I was no longer interested
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Pineapple Insurance's replyOfficial
29 Nov 2023, 07:56Hi Nthabi Lehari👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply29 Nov 2023, 07:56
Official
Hi Nthabi Lehari👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.