Poor Service

Title: Pineapple Insurance – All Talk, No Action

Review: I am extremely disappointed with Pineapple Insurance. It has been 16 days and counting since I submitted my claim, and I have received no feedback, no updates, and no resolution.

When you sign up, Pineapple promises innovation, transparency, and great service. But when it actually matters—when you need to claim—they completely disappear. Their customer service is unresponsive, their turnaround time is unacceptable, and their professionalism is nonexistent.

I expected better from a company that claims to “revolutionize insurance.” At this stage, I can confidently say they are all marketing and no substance. Unless this is resolved immediately, I’ll be taking the matter to the Ombudsman and warning as many people as possible not to waste their time or money on Pineapple.

Policy/Claim ***