Poor service

Took insurance in 2023, been paying full amount didn't even skip a month, than out of a sudden they stop debiting than i had no insurance, here I'm thinking I'm still covered. No one can give me a report as to why the policy is cancelled, one agent stated it was cancelled from December but they stopped debiting from August. Very difficult to get through to them not even a case number provided or even an email stating if they doing investigations or not....its more than a week without feedback. money down the drain