POOR SERVICE

I was involved in a car accident on the 26th of April 2025 and submitted my claim 29th of April. It has now been over 6 weeks and I still do not have an update on my claim 😔. I have been following up with them and their on the road assessor who has been giving me the run around regarding them getting some sort of data from the vehicle to establish why the accident occurred. It has been frustrating and I have been debited for a service that still hasn't been resolved. Can someone please contact and advise a timeline of when this issue / claim will be resolved as we are already in the middle of the month and cannot be debited again without it being resolved.