MM
Mandy M
1 reviews | Active since May 2022
18 Aug 2025, 17:57
Poor service
Sent a chat last week Monday on the 11/08/2025 and today's the 18/08/2025 and still awaiting for someone to respond via email as was notified by the bot.
It's is quite annoying that every single month I have to contact you for the cashback and then wait for 10-14 days for it to reflect into my account. We live in a digital world and you should improve your systems.
I never had this issue with ABSA Activate, cashback was automatically paid into my account on the last day and would reflect within 48hrs in my account.
It is time for you to improve your systems. We pay a lot for the service we receive.
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Replies (1)
Pineapple Insurance's replyOfficial
19 Aug 2025, 07:12Hi Mandy Mosia👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
Pineapple Insurance's reply19 Aug 2025, 07:12
Official
Hi Mandy Mosia👋,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍