SN
Sibongile N
1 reviews | Active since Oct 2017
04 Nov 2025, 18:08
Poor sales service
I requested a quote fir my car insurance. The sales agent was quick to finish the call & get a sale! So rude and hunged up because I had requested he sends me s quote to make a decision. He refused to send me a quote! You've lost a client because of agent not listening to what I asked.
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Replies (1)
Pineapple Insurance's replyOfficial
05 Nov 2025, 07:11Hi Sibongile
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply05 Nov 2025, 07:11
Official
Hi Sibongile
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologise for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍