poor poor service! can't even call it service because there is none

I am not one to run to the internet to complain but this is now beyond me and maybe something will actually happen from here. Had an accident 2 MONTHS ago provided Pineapple with all the relevant information and I have had back and fourth feedback now for 2 months my car is still not fixed and they want to me pay R18,000.00 Excess! why am I paying for full comprehensive cover when I need to pay R18,000 and they only want to cover R2000,00 of the damage . I have been emailing every single day almost with just no response from them we have been dealing with a lady by the name of Yolande and Earin and the service received from these two individuals is shocking! if anyone is thinking to sign up with Pineapple insurance please think again. the signing up process is fantastic quick and easy but when it comes to a claim and need your car fixed no one contacts you at all. 2 MONTHS NOW IT IS SHOCKING !! poor service I was so happy to be apart of you guys not anymore comprehensive cover WHAT A JOKE!! please do yourself a favor and do NOT get insurance with this so called insurance company.