LL
Lindokuhle L
1 reviews | Active since May 2024
02 Sept 2025, 10:48
Poor poor customer service. Even after cancelling, this company will debit your account.
Do not do the mistake of using this insurance company. I received a terrible experience, when I was in accident, they were difficult to get ahold of. Now that I’ve cancelled my contract with them. They still debit my account - I still cannot get ahold of an agent with a name to speak to. You’ll call them forever.
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Replies (2)
Pineapple Insurance's replyOfficial
02 Sept 2025, 11:12Hi Lindokuhle
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply02 Sept 2025, 11:12
Official
Hi Lindokuhle
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
LL
Lindokuhle L's updateReviewer Update
05 Sept 2025, 08:02It has been 8 days since Pineapple debited my account without my consent, despite cancellation. I’ve been given empty promises of refund being processed on the same day without proof of payment by agents on WhatsApp and the complainants team have not issued me with a proof of payment yet. Will pineapple refund my money or not? If so, i need clear timelines and i need a proof of payment. I do hope in future you do not debit peoples accounts when they cancel the contract with you. This is such an inconvenience.
LL
Lindokuhle L's update05 Sept 2025, 08:02
Reviewer Update
It has been 8 days since Pineapple debited my account without my consent, despite cancellation. I’ve been given empty promises of refund being processed on the same day without proof of payment by agents on WhatsApp and the complainants team have not issued me with a proof of payment yet. Will pineapple refund my money or not? If so, i need clear timelines and i need a proof of payment. I do hope in future you do not debit peoples accounts when they cancel the contract with you. This is such an inconvenience.