1 reviews | Active since Apr 2020
Poor Pineapple Review
I requested a quote from Pineapple Insurance but decided not to proceed. Despite this, my account was still debited on 15 December.
When I contacted a consultant, I was advised that the refund would take 14–15 working days to process and that, due to the festive season, it should reflect by 30 December 2025. To date, I have not received any refund.
Since then, attempts to follow up have been extremely frustrating. Calls are met with the response that the company is still closed for the festive season, and emails go unanswered.
I’m honestly relieved I chose not to proceed with this insurer. While the sales process appears organised and efficient, the after-sales service is extremely poor. Debiting a client who did not proceed and then failing to communicate or refund timeously is unacceptable.
Based on this experience, I would not recommend Pineapple Insurance.
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us.
Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team :pineapple:🍍