Poor online customer service from Andani

I do not know where to start😅 but the horrible and poor service I endured at the hands of online consultant by the name of Andani is undisputably not desirable. He choose to change debit order date on my Policy without my consent and this ultimately led to none collection of premium, upon my enquiry, I was informed that they will correct the deadly mistake caused by them to debit my bank account properly and i regarded this matter as closed. Surprisingly, I received SMS notifying me of cancellation of my policy because I failed to pay premium because I do not have funds. I battled to convinced Andani to reinstate my policy because I'm not the one that have changed debit order date and further confirmed that I had sufficient money to cover the premium for September 2022... As I type here, my Policy has been canceled and I'm expected to restart the process once again..

Is this fair... You be the judge...