POOR MANAGEMENT

Where do I even begin. I was totally unsure about joining Pineapple as they are not very well known, but I took a chance anyways. The lack of response from management is shocking to say the least, it is week 3 since I submitted my claim with no resolve. I am being dictated where to purchase my replacement device, they are not complying with their own Policy Conditions, and I have to be the one suffering for the utter lack of professionalism. I really hope no one else has to go through this. It’s unfortunate, the consultant assigned to my case has been very helpful, but her seniors and management are seriously lacking! I truly wish some action is taken so that I don’t have to take this matter any further!!