Poor Customer Service Rejected claim due none disclosure of 2018 debt review

I took up Pineapple in January 2020 to insurance my cellphone, and have been paying up all my premiums even when they were increase without warning. July 2022 I filed a claim for my damaged Cellphone. I supp**** the damage report and all the necessary info on the incident. Come end of August my claim was rejected and cancelled due to none disclosure of my 2018 debt review? How when my debt review started 2 years before I become a Pineapple Iwyze insurance client, shortly after that the policy was reactivated by them deducting funds from my account. When my claim was rejected I was sent a pdf with details of the Iwyze objections department. I emailed my objection it was acknowledged and within 10 working days I was supposed to receive a response. Guess what? nothing happened I emailed the objections department again and got a response from a Mpho Molefe citing that the objection was being queried and I would have response in due course, its 7 October that time I waited for a response and decided to contact them again but still nothing, got an auto response when I emailed them for feed back in October. Yesterday 3rd of November I call Iwyze to follow up still nothing Nobody knew what was going on with the objection and I asked for the contact no for the objection department they didn't have a contact detail to supply but the consultant said she would escalate it to the pineapple insurance administrators. I later got a message on the Pineapple App from one the consultants Brenda stating that Banele will be in contact with me to advise further. See the pattern here? I followed the objections procedure to get reverted back to the consultant that was handling the claim in the first place and she still hasn't contacted me. Mind you I have a friend who's also a client of Pineapple insurance and was under debt review before she signed up and when she claimed never was her debt review brought up or even had a her policy cancelled because of it. I contacted my debt counsellor and they told me debt review does not affect insurance. All this time and money wasted to be mistreated like this I don't even have words to describe my disappointment.