AM
Ayanda M
1 reviews | Active since Aug 2020
24 Jun 2021, 12:57
POOR CUSTOMER SERVICE
I submitted a damage claim, my phone was duly collected by the repair company. till today they have not received the necessary authorisation. i cannot get hold of anyone regarding the claim. the intercom messages are not being answered.
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Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
24 Jun 2021, 12:58Hi Ayanda
Thanks a lot for bringing this to our attention.
We are so sorry to hear about your experience. This is really really embarrassing.
We did unfortunately have a Covid outbreak in the team so they are fighting really hard to catch up
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
Thanks a lot for bringing this to our attention.
We are so sorry to hear about your experience. This is really really embarrassing.
We did unfortunately have a Covid outbreak in the team so they are fighting really hard to catch up
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
Pineapple Insurance's reply24 Jun 2021, 12:58
Official
Hi Ayanda
Thanks a lot for bringing this to our attention.
We are so sorry to hear about your experience. This is really really embarrassing.
We did unfortunately have a Covid outbreak in the team so they are fighting really hard to catch up
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
Thanks a lot for bringing this to our attention.
We are so sorry to hear about your experience. This is really really embarrassing.
We did unfortunately have a Covid outbreak in the team so they are fighting really hard to catch up
We will make it our top priority to make up for this initial bad experience.
Apologies once again for your experience
Kind regards
The Pineapple team
AM
Ayanda M's updateReviewer Update
29 Jun 2021, 14:07thank you for the quick response. received phone today, I am now a happy customer.
AM
Ayanda M's update29 Jun 2021, 14:07
Reviewer Update
thank you for the quick response. received phone today, I am now a happy customer.