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Thato P
1 reviews | Active since Mar 2025
12 Jul 2025, 11:52
Poor customer service
Poor service , no one responds on the WhatsApp line and there’s no alternative way to reach them .
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
12 Jul 2025, 12:46Hi Thato
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply12 Jul 2025, 12:46
Official
Hi Thato
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
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Thato P's updateReviewer Update
12 Jul 2025, 12:58Let someone call me immediately!! Please
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Thato P's update12 Jul 2025, 12:58
Reviewer Update
Let someone call me immediately!! Please