AX
Ashley X
1 reviews | Active since Jul 2016
16 Sept 2026, 16:38
POOR CUSTOMER SERVICE
I have experience a very bad customer service with Pineapple Insurance , I insured by vehicles for 3yrs , I am requesting a scall back , written messages on WhatsApp & email with NO response .I am frustrated because i need to make amendments in my insurance
Helpful (0)
Replies (2)0
Replies (2)
Pineapple Insurance's replyOfficial
16 Sept 2026, 16:41Hi Ashley Xaba,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍
Pineapple Insurance's reply16 Sept 2026, 16:41
Official
Hi Ashley Xaba,
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant us some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Pineapple Team 🍍
AX
Ashley X's updateReviewer Update
18 Sept 2026, 12:30Thank you Pineapple ....My issue has not been resolved .Im rating you 5
AX
Ashley X's update18 Sept 2026, 12:30
Reviewer Update
Thank you Pineapple ....My issue has not been resolved .Im rating you 5