Poor customer service and support

Pineapple claim to supply a fresh new way of doing insurance via their mobile app. However, the app does not work. I cannot see my milage done on my car for the 'Drive Less get blessed' discount. I cannot redeem my reward points for vouchers as the app just throws an error.

Pineapple do not have a call center and expect you to communicate via the mobile app which does work.

All I get told is the app has a bug and its being fixed. This has been the story for 2 weeks. It seems as if the support staff just tell you stories until you get fed up and stop contacting them.

I have since cancelled my insurance with Pineapple and Moved over to King Price. the customer service is top notch and they are charging me R1000.00 less on the my premium that I was paying to Pineapple for insuring the same asset.

P.S. I was only with Pineapple for a month and a half