Poor Customer Service

The most frustrating thing about Pineapple is the fact that they don't have a call center for queries and concerns. You have to communicate via the app and consultants can actually choose to just ignore your query on the app. For example I have a claim that I made in December and now its February (by the time of writing) and still it has not been resolved. In fact, I am just being ignored on the app. I have had other issues with consultants just completely failing to resolve my concern and there's no way of escalating an issue but instead you just get another consultant who is no different from the former. My experience has been frustrating. Good for it at your own risk, maybe your experience might be better.