tM
tsholo M
1 reviews | Active since May 2015
22 Nov 2024, 10:12
POOR CUSTOMER SERVICE
I'm so frustrated right now with this insurance; I have been trying to get hold of them just voice prompts saying I'm number 1 then number 4 again like what it's that. If you can't handle a simple thing like a phone claim yet you want me to insure my car with you? I have submitted all the request document after being the one that calls to follow up and now yet again, I must be the one running after you guys for a follow up on my claim like really. You treating us like you doing us a Favour, yet we are paying every month. I regret take this insurance
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Pineapple Insurance's replyOfficial
22 Nov 2024, 10:21Hi tsholo matladi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
Pineapple Insurance's reply22 Nov 2024, 10:21
Official
Hi tsholo matladi👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards