AN
Athabile N
1 reviews | Active since May 2022
20 Jun 2023, 11:10
Poor Customer Service
I submitted a claim with Pineapple after I was ****** and my phone was taken. I even went on to email them and share supporting documentation to make the process quick and easy for us both. Nobody has responded to me. They tweeted me and asked me to DM my details so they can get back to me "ASAP", I am still waiting for a response a day after the DM was sent. This is awful service.
Helpful (0)
Replies (3)0
Replies (3)
Pineapple Insurance's replyOfficial
20 Jun 2023, 14:18Hello Athabile, my name is Pippa, and I handle all customer complaints and queries at Pineapple. Thank you very much for bringing this to my attention; I have your contact details and am following up with our claims team. I am so sorry for the frustration this has caused, and we will be in touch. Thank you so much for your patience, and once again, I'm sorry this is the service you've received. Thank you!
Pineapple Insurance's reply20 Jun 2023, 14:18
Official
Hello Athabile, my name is Pippa, and I handle all customer complaints and queries at Pineapple. Thank you very much for bringing this to my attention; I have your contact details and am following up with our claims team. I am so sorry for the frustration this has caused, and we will be in touch. Thank you so much for your patience, and once again, I'm sorry this is the service you've received. Thank you!
AN
Athabile N's updateReviewer Update
20 Jun 2023, 14:51I have been emailing and responses do not come in timeously. I wish to conclude the claim please.Please can Busisiwe get back to me.
AN
Athabile N's update20 Jun 2023, 14:51
Reviewer Update
I have been emailing and responses do not come in timeously. I wish to conclude the claim please.Please can Busisiwe get back to me.
Pineapple Insurance's replyOfficial
20 Jun 2023, 15:10Athabile, I am sorry that our communication hasn't been up to scratch! I have reached out to the team, and they will be in touch.
Pineapple Insurance's reply20 Jun 2023, 15:10
Official
Athabile, I am sorry that our communication hasn't been up to scratch! I have reached out to the team, and they will be in touch.