AM
Apiwe M
1 reviews | Active since Feb 2023
04 Aug 2025, 13:29
Poor Customer Service
Pineapple has good sales but post sales customer service is bad. It makes it worse that they do not have a call centre. I have been trying to get help after they overcharged me for over a week. You can only request assistance on the app and the agent with mt ticket keeps opening my messages and never responds. My matter was meant to be escalated over a week ago and still no feedback. Only good thing here is the premiums. Therefore, you should go with them if you're looking for affordable insurance and do not care about the level of service you'll receive later.
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Replies (2)
Pineapple Insurance's replyOfficial
04 Aug 2025, 13:35Hi Apiwe
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
Pineapple Insurance's reply04 Aug 2025, 13:35
Official
Hi Apiwe
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
We sincerely apologize for the frustration you have encountered, and we are eager to help you.
Please understand that the service you received is not up to our usual standards and we aim to improve your experience with us. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution.
The Complaints Team🍍
AM
Apiwe M's updateReviewer Update
04 Aug 2025, 13:40Please note I have also sent through requests even through the complaints email and other social media platforms, even those have not yielded any positive results.
AM
Apiwe M's update04 Aug 2025, 13:40
Reviewer Update
Please note I have also sent through requests even through the complaints email and other social media platforms, even those have not yielded any positive results.