Poor communication on claim

I was initially impressed with the automation and onboarding process. Once I needed to claim the communication was a nightmare. It’s literally impossible for me to get hold of anyone at Pineapple. I’ve been trying to contact them on claims email, case manager email, complaints email, in the app help chat, on the website chat. No response for the past week! Pathetic service with regards to communication on my claim. Always have to contact them to follow up on the claim. And once they had made a decision to write-off the vehicle there is no comms now. No formal correspondence regarding the claim since I submitted supporting documents 3 weeks ago. Just one phone call a week ago and no follow ups since then.