OM
Oscar M
1 reviews | Active since Feb 2023
26 Mar 2024, 07:35
Poor communication & I’m definitely thinking of cancelling my cover
When I signed up 26days ago there was constant and efficient communication prior to signing up. Once your a client they suddenly go awol. The WhatsApp feature become worse because they deliberately ignore you, all you get is automated messages and email. Made a claim and i only got email only at 7pm. There’s no direct number to call for claims or any other assistance whilst the app and WhatsApp text get ignored. When agent get to call me they promise to send me email but never actually do, I keep asking the same thing everyday and always get a single call after every 5days 😡that still doesn’t help me.
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Pineapple Insurance's replyOfficial
26 Mar 2024, 08:40Hi Oscar Mabhena👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply26 Mar 2024, 08:40
Official
Hi Oscar Mabhena👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.