Poor Communication.

Pineapple Insurance must be the worst company to get hold of. There is a price increase looming. They send the new amounts to my bank to alter the debit order. Then they asked me to approve the DebiCheck. When I went into my Bank account to approve the new Debit order I found that there is app R200.00 discrepancy between the new policy schedule and the new debit order amount. Its two weeks now I am trying to get hold of them to fix the problem. I only get messages that I must approve the DebiCheck. They do not worry because the debit order is R200.00 in their favour. There is no way you can get hold of them. Even with my last claim took weeks to resolve where the run of insurance companies try get a result within 5 days. Very poor show Pine Apple.