VM
Vuyo M
1 reviews | Active since Apr 2021
14 Nov 2023, 11:47
Poor communication and service
I had requested that when my car is taken in, I am immediately on the very day handed a courtesy car. I spoke to Ursula last week Friday (10th Nov) and it was agreed that on Monday the 13th I send her a reminder. I did so, and got no reply whether I am getting a courtesy car. I tried to contact Pineapple and there is no one responding to my message for any update or feedback and tomorrow my car will be taken by the panel beaters.
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Replies (5)0
Replies (5)
Pineapple Insurance's replyOfficial
14 Nov 2023, 12:10Hi Vuyo Mollođź‘‹,
We apologize for the lack of feedback you have received from your claims agent. Please be aware that Ursula is currently unavailable as she is out of the office, which is why she has been unable to respond to you. I have escalated your query to the claims team, who will reach out to you and provide assistance while she is away.
We apologize for the lack of feedback you have received from your claims agent. Please be aware that Ursula is currently unavailable as she is out of the office, which is why she has been unable to respond to you. I have escalated your query to the claims team, who will reach out to you and provide assistance while she is away.
Pineapple Insurance's reply14 Nov 2023, 12:10
Official
Hi Vuyo Mollođź‘‹,
We apologize for the lack of feedback you have received from your claims agent. Please be aware that Ursula is currently unavailable as she is out of the office, which is why she has been unable to respond to you. I have escalated your query to the claims team, who will reach out to you and provide assistance while she is away.
We apologize for the lack of feedback you have received from your claims agent. Please be aware that Ursula is currently unavailable as she is out of the office, which is why she has been unable to respond to you. I have escalated your query to the claims team, who will reach out to you and provide assistance while she is away.
VM
Vuyo M's updateReviewer Update
14 Nov 2023, 12:24When, because I need a car to commute with once mine is taken in? It's already mid-day and by now I should've had feedback from anyone at Pineapple since Ursula is absent. You guys will be knocking out soon and I won't have my courtesy car booking confirmed. As I have said as of tomorrow my car will be taken in, how will I travel to work.
VM
Vuyo M's update14 Nov 2023, 12:24
Reviewer Update
When, because I need a car to commute with once mine is taken in? It's already mid-day and by now I should've had feedback from anyone at Pineapple since Ursula is absent. You guys will be knocking out soon and I won't have my courtesy car booking confirmed. As I have said as of tomorrow my car will be taken in, how will I travel to work.
VM
Vuyo M's updateReviewer Update
14 Nov 2023, 12:58Understandable what time you knock out but will the booking be confirmed by 5pm, cause I best believe the car rental company also closes it's offices around those times.
VM
Vuyo M's update14 Nov 2023, 12:58
Reviewer Update
Understandable what time you knock out but will the booking be confirmed by 5pm, cause I best believe the car rental company also closes it's offices around those times.
VM
Vuyo M's updateReviewer Update
14 Nov 2023, 13:00You guys are so unprofessional a TAT of 3 hrs just to book and confirm a courtesy car.
VM
Vuyo M's update14 Nov 2023, 13:00
Reviewer Update
You guys are so unprofessional a TAT of 3 hrs just to book and confirm a courtesy car.
Pineapple Insurance's replyOfficial
17 Nov 2023, 13:08We apologize for the delay in processing your claim. Please rest assured that we have escalated the matter to our claims department to assist you promptly.
Pineapple Insurance's reply17 Nov 2023, 13:08
Official
We apologize for the delay in processing your claim. Please rest assured that we have escalated the matter to our claims department to assist you promptly.