MM
Mazwi M
1 reviews | Active since Dec 2015
02 Apr 2024, 15:56
Poor Communication and closing out on investigations by Pineapple
Reported the debiting of my account after contract cancelation on the 12th Jan 2024 with the company promising to investigate my issue. To date, my funds have not been reimbursed despite numerous communications on the Pineapple APP. Noo feedback and lack of closing out on customer issues.
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Pineapple Insurance's replyOfficial
02 Apr 2024, 16:18Hi Mazwi Moyikwa👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
Pineapple Insurance's reply02 Apr 2024, 16:18
Official
Hi Mazwi Moyikwa👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly grant me some time to thoroughly investigate and escalate the matter on your behalf to ensure a prompt resolution. Please understand that the service you received is not up to our usual standards.