Poor communication

They first took 2 days to collect my parcel but came to my work address everyday…just that they didnt ask for me. Then they are now not giving me feedback on my iphone repair… nobody has called or texted. When i used the chat on the app i was told theres a delay due to me having another insurance of which i sent proof on that chat that the other insurance is house insurance plus car insurance… NO FEEDBACK AGAIN. Literally just want my phone back now. I was told repairs takes 2 days its been almost 2 week my phone gone💔💔💔 instead they send me an email saying my monthly payments will increase…THE AUDACITY