Poor Communication

I’m very disappointed with the level of service received from Pineapple Insurance, they were very quick to call in the initial stages of signing up but they will not even call you back afterwards and the responses times on the app are just too long, it takes very long to address an issue you have with them and not to mention that they supposedly do not even have a direct number you can call should you have an issue that requires immediate attention. Lastly I’m really baffled with the premium pricing which was lower when quoted initially and later went up by almost R700