MW
Muzzammil W
1 reviews | Active since Oct 2023
30 Oct 2023, 20:31
Poor communication
My sister literally had them for a day and they already giving issues. We requested to cancel and yet we are still waiting for a consultant to call. I'm so glad we got a other provider
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Replies (1)
Pineapple Insurance's replyOfficial
31 Oct 2023, 07:52Hi Muzzammil Walters👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly share your sister's policy number with us so that we can escalate her case and ensure she receives prompt assistance. Your cooperation in providing this information will greatly assist us in addressing her concerns effectively.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly share your sister's policy number with us so that we can escalate her case and ensure she receives prompt assistance. Your cooperation in providing this information will greatly assist us in addressing her concerns effectively.
Pineapple Insurance's reply31 Oct 2023, 07:52
Official
Hi Muzzammil Walters👋,
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly share your sister's policy number with us so that we can escalate her case and ensure she receives prompt assistance. Your cooperation in providing this information will greatly assist us in addressing her concerns effectively.
My name is Thulile, I am responsible for addressing all customer queries and complaints at Pineapple. I sincerely apologize for the frustration you have encountered, and I am eager to help you. Kindly share your sister's policy number with us so that we can escalate her case and ensure she receives prompt assistance. Your cooperation in providing this information will greatly assist us in addressing her concerns effectively.